Returns, Exchanges & Warranty Policy

Effective For Orders Placed From 28 September 2026. Earlier orders will be reviewed under the terms presented at purchase and applicable consumer rights.

This policy applies to purchases made directly from AVENYS through our website and retail stores. Jewelry and Avenys Capri watches have the specific size-exchange and warranty benefits below. Skincare, wellness, preloved and other products do not carry these jewelry benefits. Purchases through marketplaces or other retailers are also subject to the applicable seller or platform terms.

Jewelry & Capri | Skincare, Wellness & Other Products | 12-Month Warranty | Contact Us

All Purchases: No Change-Of-Mind Returns

Once payment is made, we do not accept change-of-mind returns, cancellations or refunds. Requests made before dispatch may be considered at AVENYS' discretion; approval is not guaranteed. Approved size exchanges, defective or incorrectly supplied goods, missing items and warranty claims are handled as described below.

Nothing in this policy excludes or limits remedies or consumer rights that cannot lawfully be excluded. Where a monetary refund or another remedy is required by applicable law, that remedy remains available.

Jewelry & Avenys Capri: Size Exchanges

One complimentary size exchange per item may be requested within 7 calendar days of delivery or in-store collection. The item must be unworn, undamaged and in original saleable condition, with original packaging, certificates and attached tags intact. Exchanges are for the same design in a different available size, not a different design or a change of mind. For Capri, size assistance or exchange applies only where an alternative strap or size is available.

AVENYS covers return shipping and shipment of the approved replacement through an AVENYS-arranged courier. Contact us before sending anything back. Requests after 7 days are not routinely accepted and may be considered at our discretion. If the requested size is unavailable, our team will discuss availability and any suitable alternatives before proceeding.

Earrings: Final Sale

For hygiene reasons, earrings are final sale and are not eligible for change-of-mind returns, refunds or exchanges. This does not exclude assistance or applicable remedies for defective, damaged or incorrectly supplied earrings, including covered warranty claims.

Bespoke Jewelry

Bespoke pieces cannot be returned or exchanged due to a change of mind. Complimentary resizing is available where technically possible, subject to assessment of the design, material and requested size. Contact our Private Concierge to confirm suitability.

Jewelry & Capri: 12-Month Warranty

The warranty runs for 12 months from original delivery or in-store collection, including for preorders and bespoke pieces. Proof of purchase is required. Coverage is subject to assessment and includes manufacturing or material defects, such as stone loss caused by a setting defect and confirmed plating defects.

Plating Coverage

Covered plating defects include peeling, flaking, blistering and other confirmed manufacturing defects in the plated finish. Premature plating deterioration under normal use reported within the first 14 calendar days of delivery or collection qualifies for complimentary assessment and repair if confirmed as a plating defect. The 14-day assessment period does not shorten the 12-month manufacturing-defect warranty.

Ordinary friction wear, scratches, gradual fading or thinning, tarnishing associated with worn-through plating, tarnishing caused by improper storage, and damage from chemicals, abrasive polishing, misuse, impact or bending are not covered. Early discoloration is assessed for its cause; a confirmed manufacturing defect remains covered.

Capri Watch Coverage

Capri follows the same warranty service process, including coverage for movement and other manufacturing defects. Normal battery depletion, ordinary strap wear and accidental damage are not covered as manufacturing defects.

Repair, Replacement & Shipping

For approved warranty claims, AVENYS covers repair and both return and reshipping costs through our arranged courier. If a covered item cannot be repaired, we will issue a replacement. If a replacement is unavailable, including because the item is discontinued, we will offer store credit equal to the original amount paid for the affected item after promotional discounts and vouchers, subject to applicable consumer rights.

Repair or replacement does not restart a new 12-month warranty. Repair work is covered for the remaining original warranty or 30 calendar days from receipt of the repaired item, whichever is longer. A replacement item is covered for the remaining original warranty or 30 calendar days from receipt of the replacement, whichever is longer. A claim submitted within the warranty period remains eligible for assessment even if service finishes after expiry.

Normal wear and tear is not covered by the complimentary warranty. Paid repair services may be available following assessment and approval of a quotation.

Skincare, Wellness, Preloved & Other Products

These products are not eligible for change-of-mind returns, cancellations or refunds once payment is made. Before-dispatch exceptions may be considered at AVENYS' discretion. The jewelry size-exchange and 12-month warranty benefits do not apply to these categories unless expressly stated for the product.

If an item arrives damaged, defective or incorrect, contact us promptly with your order details and photos. We will provide return instructions and normally dispatch a replacement after receiving and verifying the problem item. AVENYS covers return and replacement shipping for verified faults or packing errors attributable to us. Where returning an item is unsafe or unnecessary, our team may waive the return requirement. If a replacement is unavailable, we will discuss an appropriate remedy, subject to applicable consumer rights.

Missing Items & Packing Errors

Check your parcel on receipt and contact us as soon as possible, preferably within 48 hours, if items are missing or incorrect. Provide your order number and, where available, photos of the packaging, shipping label and contents. Keep the packaging while we investigate. Missing items are resolved after verification; you are not required to return an item that was never received. This reporting request does not limit statutory rights.

Approved Store Credit & Promotional Vouchers

Discretionary refunds or cancellation exceptions approved by AVENYS are issued as store credit, except where another remedy is required by law. Allow 7–14 working days after receipt and inspection of an approved return, or approval where no return is required, for processing. Repair or replacement timing will be advised separately.

Credit is based on the actual amount paid for the affected item after discounts. Promotional vouchers used for a refunded purchase are void and will not be reinstated or converted into cash or credit. For partial refunds, the discount allocated to the affected item is excluded once only. Purchased gift cards and paid store credit are payment methods, not promotional discounts, and are not deducted as voucher discounts.

Contact Us Before Returning An Item

Jewelry, Capri & Bespoke: Private Concierge: 013-700 9800
Skincare, Wellness & Other Products: Customer Service: 019-300 5300
Email: sales@avenys.com

Please provide your order number or receipt, the product name and details of the issue. Our team will confirm the appropriate return address or courier arrangement. Please do not send items back without contacting us first.