Help & Frequently Asked Questions
Good To Know, Before And After Your Order.
Where Is My Order?
Use the tracking link in your shipping confirmation email. For help, contact us with your order number.
Can I Pick Up Or Arrange Same Day Delivery?
Contact us to confirm local stock and arrangements. Jewelry pickup and same day delivery are available from KL East Mall. Once confirmed, pickup is ready within 1 hour during store operating hours. Delivery availability depends on your address and courier arrangements.
View Store Locations →Can I Cancel Or Return An Order?
We do not accept change-of-mind returns or cancellations after payment. Requests before dispatch are at our discretion. Faulty, incorrect or missing items are handled separately under our policy and applicable law.
Read The Full Returns, Exchanges & Warranty Policy →My Order Is Faulty, Incorrect Or Missing An Item
Contact us as soon as you receive it, with your order number and clear photos of the item and packaging. Keep the packaging and contact us before sending anything back. For approved product problems, a replacement is sent after the problem item is received and checked.
How Does Store Credit Work?
Where store credit is approved, processing takes 7–14 working days after receipt, inspection and approval. Credit reflects the amount paid after discounts and vouchers; redeemed promotional vouchers are not reissued. This does not limit statutory remedies.
How Do I Request Warranty Care?
Our Help & Contact page explains jewelry and Capri coverage, size exchanges and how to request an assessment.
Exchanges & Warranty →Which Skincare Should I Choose?
Explore your goals and concerns using our homepage skincare guide. Check each product’s directions and ingredients. For sensitive skin or a medical concern, seek advice from a qualified healthcare professional.
Find Your Skincare →
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